Enterprise debt collection & decisioning software
Trusted by the world’s top banks to recover more, reduce risk, and deliver fairer outcomes across the credit lifecycle.
Managing the credit risk lifecycle for clients around the world.
$8 trillion managed as a system of record on Debt Manager.
More use cases in more industries than any other provider.
What is debt collection software?
Debt collection is recovering past-due funds owed to a creditor by an individual or business. Blending AI technology with human empathy achieves fairer, faster resolutions and stronger customer relationships.
Our debt collection solutions
Smart, integrated tools
FitLogic
Better decisioning everywhere
Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.
Debt Manager
All-in-one collections solution
Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.
FitLogic
Better decisioning everywhere
Transform complex data into smarter decisions across the credit lifecycle with a powerful, business-friendly decision engine.
Debt Manager
All-in-one collections solution
Streamline your collections process with an industry-leading solution that automates workflows and maximizes productivity and improves collections.
Zelas AI
For Debt Manager
Intelligent collections powered by AI
Optimize every customer interaction with AI-powered insights that increase efficiencies and drive better outcomes.
Callout Services
For Debt Manager
Seamless real time integration
Connect systems instantly through simple configuration rather than complex coding, cutting integration time by up to 75%.
FitComms
For Debt Manager
Simplify communications
Engage customers through their preferred channels with personalized, timely messaging that increases response rates and payments.
Cara AI
For Debt Manager
24/7 self-service collections
Empower customers to manage accounts anytime using our AI chatbot.
SpringFour
For Debt Manager
Connect customers to financial resources
Boost payment rates while helping customers in hardship access 25,000+ vetted financial resources nationwide.
FitPortal
For Debt Manager
Secure third party access
Streamline collaboration with external partners while maintaining complete control over sensitive information and processes.
AYDA
For Debt Manager
AYDA
Debt Manager's real time intelligence hub lets you see performance clearly, act faster, and sharpen strategies at every stage of the customer lifecycle.
- Add-on
Zelas AI
For Debt Manager
Intelligent collections powered by AI
Optimize every customer interaction with AI-powered insights that increase efficiencies and drive better outcomes.
- Add-on
Callout Services
For Debt Manager
Seamless real time integration
Connect systems instantly through simple configuration rather than complex coding, cutting integration time by up to 75%.
- Add-on
FitComms
For Debt Manager
Simplify communications
Engage customers through their preferred channels with personalized, timely messaging that increases response rates and payments.
- Add-ons
Cara AI
For Debt Manager
24/7 self-service collections
Empower customers to manage accounts anytime using our AI chatbot.
- Add-on
SpringFour
For Debt Manager
Connect customers to financial resources
Boost payment rates while helping customers in hardship access 25,000+ vetted financial resources nationwide.
- Add-on
FitPortal
For Debt Manager
Secure third party access
Streamline collaboration with external partners while maintaining complete control over sensitive information and processes.
- Add-on
AYDA
For Debt Manager
AYDA
Debt Manager's real time intelligence hub lets you see performance clearly, act faster, and sharpen strategies at every stage of the customer lifecycle.
Have an RFP? Submit it here.
If you're in the process of selecting a collection and recovery or decisioning solution, we're ready to respond. Send us your RFP and our team will provide a tailored, timely response based on your specific needs.
Alternatively, email your request to: rfp@crsoftware.com
Our e-learning suite offers self paced, role specific training, tailored to every learner’s journey
Cloud Native
Real Time Analytics
Built for configuration, not customization
AI Native
End-to-end collections and recovery
Open Architecture
Evolving Systems
Reporting and Dashboarding
Compliance Assurance
Digital Communications
Harness the power of cloud native technology for seamless deployment, scalability, and speed.
- Features that deliver
Cloud Native
Harness the power of cloud native technology for seamless deployment, scalability, and speed.
- Features that deliver
Real Time Analytics
Optimize and improve decision making across the board.
- Features that deliver
Built for configuration, not customization
Our domain expertise lets you shape the software to your business, not the other way around.
- Features that deliver
AI Native
Built with AI at the core, not bolted on as an afterthought, for smarter decisions and better outcomes.
- Features that deliver
End-to-end collections and recovery
Unlike generic CRMs, we’re built to handle the complexity of collections, where no two cases are the same.
- Features that deliver
Open Architecture
Built on a modern, secure tech stack for fast, configurable integrations across your ecosystem.
- Features that deliver
Evolving Systems
Never end-of-life, always evolving. Our technology continuously adapts to keep you ahead of tomorrow’s challenges.
- Features that deliver
Reporting and Dashboarding
Interact with your data using natural language to gain insights, produce dashboards and reports.
- Features that deliver
Compliance Assurance
Link directly to regulations and internal policies to stay aligned, automated, and audit ready.
- Features that deliver
Digital Communications
Meet customers where they are, every channel, every time, with consistent, seamless engagement that drives results.
Industries we support
Our solutions
Enhance your SaaS security
Enhanced Recovery Objectives
Reduced attack surface by limiting how and where threat actors can reach your environment.
Secure Links
Direct connections to Debt Manager bypassing public internet, providing maximum security through AWS networks only.
Ransomware Mitigation Service
Store business critical data on segregated infrastructure for rapid recovery in the event of a ransomware attack.
Bring Your Own Key
Control your own encryption keys while we handle implementation. Aligns cloud security with your internal policies.
CQA Refresh
Test with anonymized production data in your non-production environment, maintaining PCI compliance throughout.
Enhanced Recovery Objectives
Reduced attack surface by limiting how and where threat actors can reach your environment.
Secure Links
Direct connections to Debt Manager bypassing public internet, providing maximum security through AWS networks only.
Ransomware Mitigation Service
Store business critical data on segregated infrastructure for rapid recovery in the event of a ransomware attack.
Bring Your Own Key
Control your own encryption keys while we handle implementation. Aligns cloud security with your internal policies.
CQA Refresh
Test with anonymized production data in your non-production environment, maintaining PCI compliance throughout.
The value of SaaS
Discover more possibilities with our SaaS whitepaper.
Independent verifications you can trust
AICPA - System and Organization Controls 2
Test audits an organization’s security and data controls.
Information security management - ISO 27001
Test audits an organization’s information security systems.
PCI - Payment Card Industry Data Security Standard
Test audits payment card data security.
Proven results
“C&R transformed our decisioning, fast, accurate, and reliable.”
“It's not a dramatic boost, but it's a trend that keeps going up. Our conversion rates are proof positive.”
“The analytic capabilities give us deep insights into customer behavior we never had before.”
“Automated workflows free up our team to focus on strategy, not paperwork.”
“Customizable dashboards are new, and I wish I had them earlier. Real time, available 24/7, makes my life easier.”
“Zelas AI makes our agents resolve cases faster, and that's another way of saying making money faster!”
“Smarter segmentation, better results. Take the eLearning classes, that made a difference for our team.”
“What can I say? We've managed more than 20 million accounts seamlessly for decades.”
“Debt Manager, is our single source of truth, and has been for a long, long time.”
“Real time analytics help us predict outcomes and optimize every step in the recovery process.”
“Debt Manager's AI-native tools turn our data into actionable, predictive strategies.”
“Our agents resolve cases faster with access to customer data and history.”
Insights directly from the experts.
Read the latest research, technology developments and strategic insights for actionable information you can implement at your organization.
